A: 1. Network Error: Ensure that your router and mobile phone network are functioning properly. If they are, try restarting the camera.
2. Wi-Fi Credentials Changed: If the router's Wi-Fi name or password has been updated, you'll need to reset the device and reconfigure the network settings.
3. Weak Signal: If the device has a weak signal, move it closer to the router and restart the camera to see if it reconnects.
4. Power Issues: Check if the device is powered on. For battery-operated cameras, ensure they are switched on and have adequate battery life.
5. Internet Access Blocked: The router might be blocking the camera's internet access. Check the router settings or try connecting to a different Wi-Fi network or using a mobile hotspot.
6. Network Configuration Issue: If the device fails to connect due to a network configuration problem, remove it from the APP, reset it, and then set up the network again.
7. Faulty Power Adapter: If the device is not responding, the power adapter might be broken. Try replacing it to see if that resolves the issue.
8. Avoid Power Cord Extensions: Do not extend the power cord as this could cause a voltage drop, preventing the device from operating properly.

A: Access the APP: Log in to your app's home page and tap the menu icon.
Initiate Sharing: Tap the "Share" option.
Set Permissions: Choose the appropriate permissions for the device you're sharing, then tap "Share." A QR code will be displayed.
Family Member's Setup: On your family member's smartphone, download the same app, register a new account, and log in. Locate and tap the "Scan" button in the upper left corner to add a device.
Scan the Code: Have your family member scan the QR code displayed on your phone. Once scanned, both phones will have access to view the camera.

A: Common issues like going offline, buffering, timeouts, or getting stuck at 99% are often due to WiFi network instability. For optimal WiFi performance, it's recommended to keep the device within 5 meters of the router and avoid areas with too many electronic devices that could cause interference.

Solution Methods:

Change WiFi Network: Go to Device Settings > Network Settings, select the desired WiFi network from the list, enter the new WiFi password, and confirm to switch networks successfully.

Restart the Device: Try restarting the device and then refresh the device list in the APP by using the drop-down refresh method.

Factory Reset and Reconnect: If the issue persists, long press the device in the APP's device list to delete it. Then, perform a factory reset on the device and follow the APP prompts to reconnect it to the network.

If the Problem Continues: Capture a screenshot of the APP error and reach out to customer service for further assistance.

A: Access Playback Options: In the preview window, locate and click on either the "Card Playback" or "Cloud Playback" option.

Select the Video: Browse through the available videos by date and time to find the one you wish to download.

Initiate Download: Once you've identified the video, long press on it to select it, and then tap the "Download" button located at the bottom right corner of the screen.

Access Downloaded Video: After the download is complete, you can find the video in your phone's gallery or within the app's designated album section.

A: Check Cloud Subscription: Ensure that you have purchased the cloud storage service (Love Bird Program) and that it is still within its validity period.

Full Bird in Frame: Make sure the entire bird is captured within the photograph.

Sufficient Power: Verify that the device has adequate power.

APP Preview Mode: The device may need to enter sleep mode after the APP exits the preview mode.

Motion Detection Setting: Ensure that the device's PIR motion detection is enabled for all-day use.

Contact Support: If the issue persists after checking these settings, please reach out to online customer service for further assistance.

A: Use the Alarm Feature: To deter squirrels, click the alarm button located in the lower right corner of the preview window. This will trigger an alarm sound from the camera to scare away the squirrels.

Check Alarm Settings: If you do not hear any sound when you click the alarm button, navigate to Camera Settings > Alarm Settings. Ensure that the camera guard settings are enabled and select your preferred alarm sound.

Disable Camera Guard When Not Needed: Once you have set your alarm sound, you can disable the camera guard settings. This will allow the alarm to sound only when you press the alarm button, preventing unnecessary disturbance to the birds.

Remember to Turn Off Alarm: It's important to remember to turn off the camera guard settings when you no longer need the alarm feature, to avoid scaring away the birds.

A: Access Cloud Storage: Click on the cloud icon to enter the cloud storage page.

Select the Package: Click the "Buy" button to view the available packages.

Purchase the $0.1 Package: Choose the $0.1 package option, proceed to payment, and complete the order.

Activation: Once the payment is successful, the package will be activated for your first month of cloud storage experience.